Service Policies

We want every client to know exactly what to expect before they book. These policies apply to all services at Upstate Imports Detailing. If anything here is unclear, call us at (315) 303-7309 before your appointment.

Deposits

A 50% deposit is required to book:

  • All ceramic coating services

  • All paint correction services, including wet sanding

  • Any job that takes more than one day, such as heavily soiled interiors

Your deposit holds your spot on our schedule and is applied to your final bill. If we inspect your vehicle and find we can't safely do the work you booked, for example the paint is too thin to correct, we'll refund your deposit or apply it to a service that makes sense for your car.

Cancellations and Rescheduling

  • Ceramic coating, paint correction and multi-day jobs: please give at least 72 hours' notice to cancel or reschedule. These jobs reserve several days of shop time that we usually can't refill on short notice.

  • All other services: please give at least 24 hours' notice.

  • Late cancellations and no-shows: if you cancel inside the notice window or don't show up, your deposit can be moved to a new date one time. A second late cancellation or no-show forfeits the deposit.

We know things come up. If you're running late or something changes, call us and we'll do our best to work with you.

Pricing

All prices on our website and booking page are starting prices. Your final price depends on your vehicle's size and condition and the services you choose.

Vehicles that are excessively dirty or neglected, or that have heavy pet hair, mud, sap, tar, brake dust or staining, take more time and may be charged an Excessive Dirt & Neglect Fee. We'll always inspect the vehicle, explain any added cost, and get your approval before doing extra work. You'll never be surprised at pickup.

Vehicle Condition and Pre-Existing Damage

We inspect and photograph every vehicle at drop-off and note any existing damage, including rock chips, scratches, dents, curb rash, cracked or loose trim, worn or torn interior materials, failing clear coat, and previously repainted panels.

Detailing cleans and protects. It doesn't repair. We're not responsible for pre-existing damage, or for parts that were already loose, brittle, cracked or failing, such as old trim, emblems, clips, aged plastics, headliner adhesive or worn seat materials, that give way during normal careful cleaning.

Results

Every vehicle is different, and results depend on its age, condition and history. We'll tell you what's realistic before we start, but we can't guarantee that every stain, odor, scratch or defect will be fully removed. Some damage is permanent.

If we recommend an add-on, such as hot water extraction, pet hair removal or spot sanding, and it isn't approved, we're not responsible for the issues that service would have addressed.

Paint Correction and Wet Sanding

  • Paint correction and wet sanding permanently remove a small amount of clear coat. We measure paint thickness on every vehicle and only go as far as the readings say is safe.

  • Some scratches are too deep to remove safely. We'll tell you before we start.

  • Repainted or body shop panels can be thinner, softer or harder than factory paint and may not respond the same way.

  • Correction removes existing defects. It doesn't stop new ones. Automatic car washes and improper washing will put swirls back.

Ceramic Coatings and Aftercare

  • Coating lifespans like "up to 9 years" are manufacturer best-case estimates. Actual life depends on how the vehicle is washed, driven and stored. We do not offer a warranty or guarantee on coating lifespan.

  • Ceramic coatings do not prevent rock chips, scratches, swirl marks, door dings or water spots.

  • After your coating: don't wash the vehicle for 7 days, avoid automatic car washes, and follow the care instructions we go over at pickup.

  • Damage or early wear from improper washing, harsh chemicals or neglect isn't our responsibility.

Pickup and Storage

We'll contact you as soon as your vehicle is ready. Please pick it up within 2 days of that notice. After that, a storage fee of $50 per day applies until the vehicle is picked up. Payment of the remaining balance is due at pickup.

Personal Belongings

Please remove valuables, cash, electronics and anything important from your vehicle before drop-off. We take care around personal items, but we're not responsible for items left in the vehicle. For interior details, a cleared-out cabin also lets us clean every area properly.

Photos and Social Media

We love showing off our work, so we may photograph and video vehicles in our shop and share them on our website and social media. We never post license plates, faces, addresses or personal items from inside the vehicle. If you'd prefer we don't share your vehicle, just let us know at booking or drop-off and we won't.

Gift Certificates

Gift certificates can be used toward any service, have no cash value, and can't be replaced if lost or stolen unless the purchase can be verified. They don't expire.

Questions

If you have a question about any of these policies, call us at (315) 303-7309 or email detailing@upstateimports.com before booking.